Shipping policy
WHAT ARE STANDRAD SHIPPING RATES?
Shipping rates automatically calculated at checkout.
INTERNATIONAL SHIPPING
Carriers are selected based on the most efficient delivery. Most orders are processed and out the door in 1 to 3 business days, but transit time can take up between 7 and 12 business days, depending on your distance from our shipping center. All international orders are shipped via the most efficient delivery courier to your destination country's postal service. Shipping cost is generally determined by actual weight of goods and packaging, however, occasionally, the cost may be determined by the dimensional weight of the package (depending on size of the order). All shipping rates are available in your cart.
Customs Duties, Taxes and Brokerage Fees: International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place your order. UMEDICE is not responsible for packages held in customs or for any customs duties or brokerage fees owed. If you decide to refuse a shipment, UMEDICE will not grant refunds of any kind.
HOLIDAY SHIPPING
We are working hard to mitigate fulfillment and shipping delays during holiday season. Please allow extra time for your order to arrive.
OTHER QUESTIONS:
Unfortunately, UMEDICE is not responsible for lost or stolen packages or packages damaged in transit.
If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to support@umedice.shop If you believe your package is lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address if a second delivery attempt is necessary).
I PUT IN THE WRONG SHIPPING ADDRESS
Contact us as soon as possible with your order number and correct shipping address at support@umedice.shop. Please note that if you have already received your shipping confirmation, and your order has been shipped, it may not be possible for us to intercept the package.